All employees of “KARANIKOLAS GROUP SINGLE-MEMBER SOCIETE ANONYME ELECTRICAL EQUIPMENT” Management and Staff are committed to operating within the framework of applicable regulations and legislation, with the fundamental and non-negotiable goal of fully and consistently satisfying stakeholders through the existence and operation of Independence, Impartiality, Objectivity, and Confidentiality in the services provided and their continuous improvement within the scope of application:
• Import – Marketing – Distribution and Technical Support of electrical, electrotechnical, and electronic equipment.
This commitment is implemented through the development and application of a Quality Management System, which fully complies with the requirements of the ISO 9001:2015 Standard and is based on the following principles:
· Systematic effort to understand:
Ø The Company’s operating environment and changes there in..
Ø The existing and future needs of its Customers, and
Ø The applicable legislative and regulatory environment.
· Research aimed at identifying and recognizing the sources of risk and assessing the risks to personnel, facilities, suppliers, subcontractors, and all those affected by its operations, and to determine and implement measures to prevent, reduce, or control these effects.
· Provision of guidance and control by its management to ensure the common commitment of all its executives to its mission and objectives and the creation of an internal environment that enables their active participation in the effort to achieve its objectives.
· Active participation of human resources, utilization of their potential for the benefit of the Company, and practical recognition of their contribution.
· Adopting an approach to all Company activities as processes and managing these processes as a single system of interrelated processes, ensuring the achievement of its objectives.
· Establishing the continuous improvement of the Company’s overall performance as a permanent goal.
· Making decisions based on the analysis of data collected from the implementation of the Quality Management System.
· Creating mutually beneficial relationships with its Suppliers.
· Effective and efficient handling of potential Objections and Complaints.
Agios Ioannis Rentis, 10 Of April 2024
The Chairman of the Board of Directors &
Chief Executive Officer
Yannis Karanikolas
